Network Internet

CleanSMTP Frequently Asked Questions.

Do I have to host my domain names with you or can I use other registrars?
No.  You can host your domain name with any registrar and simply point your mail records at our CleanSMTP servers.  However we often recommend transferring domain names to our control so that we can provide a more complete support package including free SPF forgery prevention and management.

Will CleanSMTP stop forged emails?
Yes.  The CleanSMTP service is probably the only hosted service with free support for SPF email forgery prevention.   We recognise the importance of SPF and therefore activity encourage and advise customers to implement the policy. 

If my Microsoft Exchange Server is off line for a few days what will happen to my emails if we choose CleanSMTP?
Your emails will be held in our mail queues until your server is restored.   If however you need to access your email while your mail servers is off-line then you can call customer support and ask for CleanSMTP Contingency Support to be activated.  By default we will provide a single WebMail account to view your email until your server has been restored.

How long are CleanSMTP messages kept in Quarantine?
The CleanSMTP server will hold suspicious messages in Quarantine for up to 60 days. Messages headers can be viewed within the http://www.cleansmtp.com management console.

Can individual CleanSMTP users manage their policies?
Yes. By default CleanSMTP supports a single default Administrator Policy for each domain and up to 25 separate per Email User Policies. Each CleanSMTP user policy can be accessed and managed by the individual users within the http://www.cleansmtp.com management console or by the domain Administrator.